FAQ
FREQUENTLY ASKED QUESTIONS
Here you will find the answers to frequently asked questions about our products and your order.
If the answer to your question is not listed, we are happy to assist you personally.
If you order on a working day before 14:00 and the items are in stock, we will ship your order the same day. When your package is delivered depends on the carrier.
As soon as your order is packed, you will receive a track & trace link to track your package. If you have a question about the delivery, please contact us and mention your order number so we can assist you.
You can register your return via our return portal or contact us. As a private customer, you have a 14-day cooling-off period after receipt for online purchases. Let us know within this period that you wish to return the purchase and send the product back within these 14 days. Certain products are subject to legal exceptions. Did you order for business? Then please contact us about the return conditions.
Contact us via [email protected] and mention your order number and what is wrong with the product. Also, please send clear photos so we can assess the problem and look for a suitable solution together.
We are happy to help you choose a suitable product. Call us at 046 449 61 00 or send a WhatsApp to 06 1882 7728 and tell us what you want to use the product for. We will think along with you.
You can apply for a B2B account with us. We accept applications from physiotherapy practices, fitness companies, personal trainers, sports shops, and wholesalers, among others. Fill in your business details and briefly explain what you want to use the account for.