ORDERING & RETURNS
ORDERING & RETURNS
Here you will find all the information about payment, delivery, collection and returns, and read how we assist you with questions about defects or repairs.
If you order on a working day before 14:00 and the items are in stock, we will dispatch your order the same day. Most packages are delivered by PostNL.
As soon as your order is packed, you will receive a track & trace so you can follow the delivery. Our packages are collected from Monday to Friday at the end of the afternoon. Therefore, it may take a while before the first shipping information is visible.
For orders over €75, shipping to the Netherlands, Belgium and Germany is free. For other orders, you will see the shipping costs during checkout.
You can also collect your order by appointment at Kokkelertstraat 6 in Roosteren. Call us at 046 449 61 00 or send a WhatsApp to 06 1882 7728, and we will agree on a suitable time together.
Is your purchase not what you were looking for? As a private customer, you generally have 14 days to reconsider your online purchase from the day after receipt. Let us know within that period that you wish to return the purchase. After that, you have another 14 days to send the product back. Register your return via:
Return portal
You may unpack and assess the product as you would in a shop. Do not use it more extensively than necessary, as any depreciation in value may be at your expense. Pack your return carefully and use the original packaging where possible.